By Chris Wolf

Numerous books were dedicated to troubleshooting, whereas software program troubleshooting has been approximately thoroughly ingnored. Ask any approach administrator or aid table aid technician the place they can use support, and the answer's quite often "troubleshooting." directors continuously fight to unravel issues of applied sciences akin to energetic listing, WINS, DHCP, and DNS. This publication exhibits how, with the precise method, you could systematically learn and service difficulties affecting a person machine or a complete community. the writer not just offers solutions to a few of the main confusing Microsoft desktop difficulties, but additionally offers the solutions within the context of the troubleshooting technique so much hugely appeared within the computing device undefined. Wolf covers either Microsoft and 3rd get together troubleshooting instruments. even if you're an finish consumer trying to exert a brand new point of challenge fixing independence, or an skilled support table analyst or platforms administrator, this publication may be a useful software for repairing system faults on all the desktops you deal with.

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Extra resources for Troubleshooting Microsoft Technologies: The Administrator's Repair Manual

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You guessed it. Duct tape! The worst part of the story is not the fact that duct tape was used, but that it was actually stored in the first aid kit! OK, I know, you get the idea. " What is duct tape mentality? Consider it to be the process of always looking for the quick fix. After all, it's faster to duct tape some plastic around a window instead of replacing the window. Sometimes a quick fix is only temporary, as in a broken window. However, oftentimes in the corporate world, a "temporary" fix might last for years.

The people that work with the product every day might be able to provide you with a quick resolution for your problem, instead of you having to spend hours trying on your own to solve the problem. Prior to calling a support hot line, you may want to first check the vendor's Web site for a searchable knowledge base. Most of the problems the help desk staff solves on a daily basis are listed in the knowledge base. Do a search of your problem's description at the vendor's Web site, and you might be surprised to find the solution to your problem just a click away.

Identifying the problem 2. Documenting the history of the problem 3. Analyzing the current environment 4. Documenting processes involved in the problem 5. Eliminating what's right 6. Correcting the problem 7. Testing the corrective action 43 44 Don't get ahead of yourself or skip steps in troubleshooting if you want to identify the optimal solution. A merely patched problem will only crop up again, often at an inopportune time. The pessimistic approach may solve a network problem faster, but the optimistic approach identifying what's working correctly as well as what's broken usually solves it better.

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