By Robert H. Spencer

Bargains entry to www.technologybestpractices.com website containing pattern making plans templates, contingency plans, guidelines, annual stock worksheet, and support Desk.Includes strategic know-how making plans, and coping with and coaching techniquesShows the way to practice expertise instruments to enhance company.

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New Processes Processes Diagram Diagram AS IS AS IS MAP MAP TO BE TO BE Map Map Func. Func. Specs Specs Functional Functional Design Design Software Software Hardware Hardware Document Document Phase III Phase III Transition Transition Planning Planning Implement Implement Phase IV Phase IV Prototype Prototype Roll-out Roll-out This diagram is very simple but conveys the message. What is not shown here is that the process is never ending. Reviewing processes and improving them on an on-going basis must continue.

By providing selfservice applications that customers can use to interface with the business, an organization allows a customer to directly access product configurators to order items directly using Internet tools. The same systems can provide shipping or delivery information to customers without human intervention. VoIP systems can also be used to route voice messages to mailboxes for remote pickup or for routing of messages where the intended receiver is absent and someone else is answering inquiries.

The EC must understand the goals and objectives of the position and be able to convey these to management, so that success can be tracked. Not investing enough in this 44 Technology Planning Best Practices position, or staffing the position with the wrong person, can have a severe negative impact on the company. The compensation for this position must be tied to experience and expectations. PLAN ASSUMPTIONS Any plan projects into the future and requires the author to make some basic assumptions.

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