By Roberta Minazzi

This publication describes ongoing advancements in social media in the tourism and hospitality region, highlighting affects on either the call for and the provision aspect. It deals a mix of idea and perform, with dialogue of real-life enterprise stories.

The ebook is split into 3 components, the 1st of which gives an outline of contemporary traits in social media and user-generated content material, clarifies recommendations which are frequently utilized in an overlapping approach and examines the “digitization of notice of mouth” through on-line networks. the second one half analyzes the affects that social media could have on tourist habit for every step within the shuttle procedure and in addition on providers, highlighting possibilities, threats and methods. within the 3rd a part of the publication, destiny power tendencies deriving from the cellular advertising applied sciences are explored and attainable equipment for social tracking by way of key functionality signs are tested. it truly is thought of how attractive clients and customers through social media may possibly bring up patron loyalty, foster digital word-of-mouth conversation, and as a result have vital results on company revenues and sales. The dialogue encompasses ways to degree corporation functionality on all the social media which will comprehend the optimum combine that might help and increase enterprise strategies.

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Additional info for Social Media Marketing in Tourism and Hospitality

Sample text

Several academic studies on the topic of eWOM point out the impact of consumer reviews on attitude, purchase intentions, and customers’ decisions (Schindler and Bickart 2005; Goldsmith and Horowitz 2006; Park et al. 2007; Buhalis and Law 2008; Law et al. 2008; Doh and Hwang 2009). In turn, Chang et al. (2005) found that attitude has a significant impact on online purchase intentions and decisions. According to Gruen et al. (2006), online customer-to-customer exchange activities have a considerable effect on the overall value of the firm’s offering and consequently on the loyalty intentions.

Source author’s elaboration on the basis of Cheung and Thadani 2010, 2012 added information, that is “the extent to which information is beneficial and provides advantages from their use” (Filieri and McLeay 2014). In fact, by means of online-generated content, travelers can get further information generally not included in the corporate websites. Some studies demonstrate that undetailed or very general messages are considered untrustworthy, while description of a detailed first-hand experience are viewed as a cue of the message validity (Schindler and Bickart 2005; Schlosser and Kanfer 2001; Doh et al.

2008). In fact, the number of reviews/posts is often associated to product popularity (Chevalier and Mayzlin 2006) and should be considered when evaluating the ranking of a product (Viglia et al. 2014). Namely, a first position on TripAdvisor of a hotel in a destination with only 10 reviews should be considered weaker than a second position with 80 reviews. However, these are aspects that sometimes the traveler does not take into account in the decision process (Filieri and McLeay 2014) and that generally prove more important for novices than for experts (Park and Kim 2008).

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