By Edward E. Gordon (Auth.)

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Extra resources for Skill Wars. Winning the Battle for Productivity and Profit

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We are a resourceful, self-reliant people, with an inborn capacity for invention and improvisation. To instill in every person a spirit of ”get up and go” at work, many must be taught a framework of how to look for new solutions, to think, problem-solve, become more creative. And people need to be well rewarded for their successes. There are many ways of looking at the future: as fate, as chance, as an opponent to be outwitted, or as a force from which to hide. America treats it as a problem to be solved.

Productivity-The organization is committed to achieving productive outcomes through work-output-per-resource allocations that capitalize on employee input and technologies. Information sharing-Information is shared quickly in the business through top-down and bottom-up channels and across organizational levels/divisions using integrated information systems and technologies. The organization shares information and employees’ ideas and concerns are communicated throughout the organization. Workforce education-The organization invests in and actively supports training and continuous learning at all levels of the organization.

This trend has emerged in Korea, Taiwan, and Singapore (Business Week, September 11, 1995). S. 0 Figure 1-7 Output Matters, Too Source: Adapted from Stephen 5. Golub THEQUALITY JOURNEY BECOMESA SHORT TRIP 25 wages in South Korea have risen eightfold (The Economist, September 28,1996). Grim Reality Business could choose a high-performance strategy that requires high-skill/high-wage employees. Or business can continue to largely follow the current low-cost/low-wage option, while still shopping the world for available well-educated knowledge workers who can handle the latest technologies in select high-performance workplaces.

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