By Antonie Jetter, Jeroen Kraaijenbrink, Hans-Horst Schröder, Fons Wijnhoven

The power to regulate wisdom is proper for hundreds of thousands of small and medium sized companies (SMEs) that function in high-tech environments. They strongly depend upon exterior wisdom approximately shoppers, applied sciences, and rivals simply because, rather than huge businesses, they've got constrained inner wisdom assets and little energy to manage their enterprise environments. current KM literature, in spite of the fact that, normally specializes in huge businesses and as a result doesn't clarify, how SMEs, for instance, can effectively observe groupware, facts mining, semantic networks, and information maps. This ebook addresses this challenge by way of introducing the concept that of information integration (KI) that areas emphasis at the id, acquisition and use of exterior wisdom. Drawing from this theoretical foundation, the booklet provides suggestions and tools in particular designed for SMEs, in addition to examples in their implementation and use in perform.

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2. This table indicates that respondents use more different sources for technological knowledge than they do for customer/market knowledge. 2. 7 % a Only the extreme values were given in the questionnaire Respondents were also asked about the location of their most important source of knowledge. Fig. 5 displays that, for both types of knowledge, the most important source is located in another country. We find this remarkable, because much research shows the advantage of nearby sources as compared to remote sources.

These activities were already mentioned in Chap. 2 (the ‘KI watermill’) and are further explained in the next chapter. Chaps. 5-10 provide detailed examples of implementations of solutions for problems with each of the KI activities. These examples help to better understand KI in practice and, as such, improve awareness. Moreover, the KINX portal that is described in Chap. 11 is explicitly designed to address the awareness problem. 3 Knowledge Integration by SMEs - Practice 43 References 1. 2. 3.

When knowledge is used for other purposes than it was acquired for, we call this knowledge reuse [11] or exploitation [9]. The third subprocess in this stage, storage, makes sure that knowledge resides within the organization by storing it, for 3 Knowledge Integration by SMEs - Practice 31 example in archives. The fourth subprocess is that of diffusion, which is done by disseminating documents throughout an organization. The last process is the internalization of the knowledge. This is done by codifying tacit knowledge into explicit rules and instructions and by developing a fixed response to defined stimuli to simplify choice [10, 8].

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