By Kenneth Bainey

If you're looking for real-world sensible situations of IT functionality administration practices, with a wish to receive examples of strategic directives, accountabilities, results, and function measures for handling IT prone, with an curiosity towards how functionality administration integrates with strategic and operational administration, then Integrated IT functionality Management is the right booklet for you.

Unlike theoretical books that target human assets functionality administration, this ebook provides a compilation of the author’s wide IT administration, functionality administration, venture administration, firm structure, and functions improvement wisdom and talents, and reports won over greater than 35 years as an IT expert within the inner most, public, and educational sectors in Canada and the United States.

It offers an built-in IT functionality administration Framework (IPMF-IT)™ that integrates strategic, IT operational, and function administration parts in response to a results-driven functionality size and responsibility framework. It additionally demonstrates the applicability of this framework in the context of the whole IT providers supply existence cycle, utilizing a model-centric strategy. a different and leading edge element of this version is the alignment of final result measures with output measures, which specializes in the effectiveness and efficiencies of output measures to the administration, size, and supply of IT companies, utilizing built-in IT functionality size dashboards.

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Extra resources for Integrated IT Performance Management

Sample text

However, there is no widely accepted published performance management framework that is integrated, results-driven, outcomes-based, model-centric,4 and which integrates strategic, operational, and performance management across the entire IT services delivery life cycle. This framework also provides real-world practical scenarios on what, why, and how these three major components—strategic, operational, and performance management integrate during the management, measurement, and delivery of IT services.

1, are further elaborated. The objective is to demonstrate why an integrated framework is necessary and essential to solving the root causes of performance management major challenges—integration, accountability, sustainability, and change management problems, internal and external to organizational excellence. ◾◾ Accountability for Results – Lack of key outcome measures, metrics, and indicators – Lack of reward and recognition for performance improvements – Activity-based not outcomes-based or results-driven culture ◾◾ Transparency – Complex dashboards, scorecards, and benchmarking tools – Lack of trust and credibility (secrecy style leadership-crisis management) – Lack of effective feedback and follow-up ◾◾ Change Management – Lack of understanding and communications of transformational change – Lack of clear vision of desired outcomes or disagreement of what is important – Lack of transformational change leadership ◾◾ Performance Improvement (Sustainability) – Performance measures for decision making lacks trust and credibility – Lack of consistent and integrated performance improvement strategies and plans – Inconsistent understanding of measurable targets and interpretation of results ◾◾ Strategic Value Integration – No alignment of performance measures to strategic and operational goals – Poor communications of how IT delivers value to business areas – Lack of adequate performance reporting for IT services delivery ◾◾ Redundant and duplicated efforts – Measuring resources and activities rather than measuring outcomes and results – Unclear accountabilities and responsibilities – Inconsistent use of tools, techniques, and processes among managers The root causes of most common performance management problems presented before focus on the need for a consistent and integrated results-driven performance management framework.

Track and measure goals, targets, and achievements. Accountable for the quality and effectiveness of the performance program. Plan, organize, and coordinate the performance-related duties of the performance team. Coordinate the activities of the performance team within IT groups, other business groups, and external groups. ◾◾ Select and effectively apply performance measurement tools and control techniques. ◾◾ Determine resources and cost estimates for the performance program. ◾◾ Recommend a staffing plan to business, business systems group, and IT management.

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