By Vicente González-Prida Díaz, Adolfo Crespo Márquez

This ebook explores the sensible implementation of a sophisticated after-sales administration framework dedicated to guaranty administration. The framework is meant for corporations generating both standardized or personalized items and the sort of administration software will facilitate organizational development and help leading edge choice making tactics for technical suggestions in after-sales services.

“After–sales provider of Engineering commercial resources” includes a suggestion for a guaranty administration framework, with an account of the various equipment that may be used to enhance selection making within the diverse phases of the after-sales provider administration method, and techniques for strengthening the constitution and foundations of the framework. A assessment of the elemental matters and present learn themes in guaranty administration and after revenues companies can be supplied, that is exemplified via a case research. This ebook is meant for postgraduates, researchers and engineers who're drawn to after revenues administration, resources engineering and guaranty management.

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Warranty and Outsourcing: The warranty service or, in general, the after-sales department of a company, is usually one of the most susceptible to be outsourced due to its low risk and also to the fact that, among other features, outsourcing provides legal insurance for such assistance services [5]. 3. Warranty and Quality: The improvement of the reliability and quality of the product not only has an advantageous and favorable impact in front of the client, but also this improvement highly reduces the expected warranty cost [6].

In other words, outsourcing is like subcontracting and, consequently, it has advantages and disadvantages (see Fig. 6). This fact has caused to numerous organizations the re-evaluation of procedures when engaging outsourcing activities. The outsourcing of technical tasks does not guarantee successful completion nor ensure that the best interests of the company will be accomplished. Nevertheless, within the advantages, it is important to mention that (among others features) outsourcing provides legal insurance for services [23].

International Statistical Review, 66:41-60. 9. Meeker WQ, Escobar LA. 1998, Statistical Methods for Reliability Data. Wiley, New York. 32 2 An Initial Case Study. Understanding Warranty Management Issues 10. Murthy DNP, Solem O, Roren T. 2004. Product Warranty logistics: Issues and challenges. Euro. Jr. Oper. , 156:110-126. 11. International Standard. 2004. ISO/DIS 14224/2004. Petroleum, petrochemical and natural gas industries. Collection and exchange of reliability and maintenance data for equipment.

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